General Manager-Coastal


Main Duties

The General Manager (GM) is responsible for evaluating the regions performance according to predetermined targets, key performance indicators (KPIs) and project timelines. The GM will provide execution support to each region across a broad range of functions, departments and structures providing seamless engagement between the General Manager and Head Office Managers.
• Effectively communicate functional department targets to general managers in a timely and clear fashion
• Report back on progress towards targets throughout the month
• Provide support to the regional manager at head office across all departments and functions to enable better and improved execution in the region
o Operations
▪ Installs
▪ Maintenance
▪ Projects
▪ Scheduling
o Head Office
▪ Stock & Procurement
▪ Health, Safety and Vetting
▪ Technical & Training
• Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
• Identify potential crises, devise contingency plans
• Plan and facilitate effective regional updates and meetings
• Liaise with business partners including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV

Qualification and Experience

• At least 15 years, 10 of which must be in telecommunications, customer service or project management.
• Account management experience advantageous
• Proven track record of delivering projects within defined timelines under high-pressure
• Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Must be able to partner with other Britelink departments and contractors to achieve targets
• Customer management: tactful, resolute and committed to providing excellent customer service
• Ability to deliver technical presentations competently.
• Must be able to interfaces with customer “executive” level management on a regular basis
• Delivering results: ability to plan and organise