POSITION STATEMENT
FTTH Fibre Technicians are responsible for network maintenance duties. This includes time management, assignments, quality assurance,
effectiveness, ensure all teams comply with the Britelink and Vumatel maintenance and break fix standards.
KEY RESPONSIBILITIES
- Splicing – Assisting Core deployment with Splicing duties of LMJ/MMJ/CMJ/Microloop joints.
- Testing – When needed do fault finding on Core Build Network (while in build) to identify faults.
- All cutover/ outages must be managed in accordance with Standard Operating Procedures (SOP)
- 100% of cutover/outage managed in accordance to SOP.
- Identification of outage and to establish extent to customers affected.
- Notification of outage to all stakeholders with Network Incident request.
- Coordination of environmental team and maintenance team with stock within 30 minutes of identifying outage.
- Continuous communication with Vumatel stakeholders on progress of repair till completion and customers active again.
KEY COMPETENCIES
- Problem solving skill
- Interpersonal skills
- Decision making skills
- Time management skills
- Team Management skills
- People management skills
- Communication skills
- Assertiveness
- Ability to work in high pace rapidly changing environment
- Ability to handle pressure
- Multi-tasking
- Excellent coordination skills
QUALIFICATION & EXPERIENCE
- Grade 12 or equivalent qualification
- Driver’s license (Valid for minimum 2 Years)
- At least 3 years in Fibre, call centre or customer relation environment
- MS Office, Excel skills, Word, Email and internet