POSITION STATEMENT
A Link Administrators, my primary responsibility is to oversee the management and maintenance of fiber optic connections within a network infrastructure and new link Provisioning. This involves ensuring the reliability, performance, and security of fiber optic links, which are crucial for high-speed data transmission. Tasks such as monitoring network traffic, troubleshooting connectivity issues, optimizing link performance, and implementing security measures to safeguard data integrity. The goal is to ensure uninterrupted and efficient communication across the network while adhering to industry standards and best practices in fiber optic technology.
KEY RESPONSIBILITIES
FINANCIAL MANAGEMENT:
- Follow Billing Process
- Operate within set project budget.
- Support the Financial Department by submitting all required documentation.
BUSINESS PROCESS MANAGEMENT GOVERNANCE
- Abide by the set time frames and link schedule
- Adhere to Company policies and departmental procedures OPERATIONAL
- Verify data integrity of route and splice labelling on photo templates
- Updating SI’s to match as built documentation from photo templates
- Upload verified Information to DFA CRM database and Quick Base
- Liaise with optical planners to ensure data integrity
- Effectively support Link Manager by providing administrative support
- Arrange appointments for Link Build and DPC Teams
- Assist Splicers with Link Build information
- Vehicle and Tool requirement oversight/ co-ordination
- Update ATP Reports upon link completion
- Compile CPE Reports upon link completion
- Maintain and update Link Build Schedule
- Resource Time-Sheet Management
- Update GPON information after completion
- Arrange floating as per link requirements
- Support floating teams
- Update floating completion pack
- Arrange quotes and POs for floating
- Arrange invoicing for floating
LEARNING AND GROWTH
- Maintain professional and product knowledge
- Develop own competencies required for daily functions
- Keeping up-to-date technically and apply new knowledge to your job
CLIENT AND VENDOR MANAGEMENT
- Professional communication to our client base
- Providing professional client services
- Daily updates on link build and floating
- Communicate delivery challenges to the client
BEHAVIOURAL COMPETENCIES
- Accuracy
- Devotion to quality
- Dutifulness
- Performing under pressure
- Planning
- Result-orientated
- Strong communication skills
Skills & Knowledge
- Grade 12
- Minimum 2 years’ experience in a similar role
- Previous experience of working in a telecommunication industry is an added advantage
Qualifications & Experience
- Knowledge and understanding of the telecommunications industry
- Must be computer literate
- Knowledge MS Office software package, Google Earth
- Knowledge of CRM and Quick Base
- Understanding of fibre testing methodology