POSITION STATEMENT
The Department Manager is responsible for planning, executing and evaluating projects according to predetermined timelines. Building and managing planning and project teams, reporting to the project sponsor and ensuring quality control throughout project life cycles are central to this position.
DUTIES
- Coach, mentor, motivate and supervise project team members. Influence them to take positive action and accountability for their assigned work. Take corrective action (if required).
- Effectively communicate department expectations to team members and contractors in a timely and clear fashion
- Manage teams and delegate tasks
- Identify and manage department dependencies
- Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved
- Identify potential crises, devise contingency plans
- Adhere to operational procedures to ensure that the regional department runs smoothly
- Plan and facilitate effective department meetings,
- Effectively allocate available resources and determine if additional resources will be required
- Manage department costs: forecast vs. actual
QUALIFICATION AND EXPERIENCE
- At least 5 years in service delivery management of which 3 years in the telecommunication industry
- Account management experience advantageous
- Proven track record of delivering projects within defined timelines under high pressure
- Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
- Must be able to partner with other Britelink departments and contractors to achieve targets
- Customer management: tactful, resolute and committed to providing excellent customer service
- Ability to deliver technical presentations competently.
- Must be able to interfaces with customer “executive” level management on a regular basis
- Delivering results: ability to plan and organise self and work in order to achieve objectives and targets
- Maintain in-depth knowledge of product offering